Stacks: Save Better FAQs

- General

We are a short-term group savings app aimed at making saving money easier by having our users create goals, set up automatic weekly payments, and invite friends to save with you.

First, you start by creating a Stack, or a goal that you’re saving for (vacation, holiday, etc.). Next, you go about personalizing your Stack by giving it a name, description, start/end date, and amount needed for the goal. Then, we will automatically calculate how much you need to save each week using your funds needed and start/end date!

           

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First, the creator can invite you to the Stack. From there, you just accept the invitation and designate your preferred method and amount you’re wanting to contribute. The second method involves you manually going into the Stack and clicking the contribute button.

   Accepting invitations to join a Stack     Contributing to a Stack             Set one-time or weekly contributions

- Editing A Stack

Yes! Simply go into the Stack, click contribute, and change the amount you want to contribute weekly.

    change your weekly contribution     old weekly contribution              new weekly contribution

You can’t add/edit the location, category, admin, or privacy of your Stack. You also can’t un-invite friends you’ve already invited.

Please send an email to contact@stacksmobile.io , and we will take care of it!

- Ending A Stack

The creator of the Stack will receive a notification that the goal has ended and will promptly ask if you want to continue it or withdraw the money. If it’s a group Stack, each member will receive a notification asking if the Stack’s creator has your permission to withdraw the funds. The money will then be transferred back in to the bank account of the creator.

- Group Saving Stack

We understand that not all Stacks will be your goal alone. For example, you could be saving for a group trip, present, or event that involves multiple people. On the other hand, a relative may want to help you reach your saving’s goal and donate to your Stack. To make this easier on everyone, we’ve created an invite friends feature that allows more than one person to contribute to a Stack! They can make a one time donation or weekly donations. Either way, when it comes to saving, the more the merrier!

Group trip    Invite friends            Search for friends    Friends can set one-time or weekly contributions

Unlimited!

Yes! As long as your Stack privacy is set to “public” and they have a verified Stack’s account and funding source, any kind soul can donate to your cause!

You can do this by looking under following on your home tab which shows you all recent Stacks made by whoever you’re following. You can also search for your friend’s username in the search tab, go directly to their profile, and contribute to the Stack you want!

No, they must have a verified Stacks account and funding source!

Yes! You can withdraw your funds and cancel your future weekly contributions.

- Money

When you sign up, you link your bank account to the app. If you want to add a new funding source, simply going into your profile, click settings in the top left corner, click remove funding source, then add a new one! You can also choose from what account you want the money to be withdrawn from (checking, savings, etc.). The money is then deposited into your secure Stacks account.

Settings    Add a new funding source           Select your bank    Select your bank

We have implemented bank level security to keep your money safe!

A bank or credit union transaction usually takes 3–4 business days to complete via the Automated Clearing House
network (ACH) used by banks to transfer funds. Please note that transfers take longer to complete if over a
weekend or a holiday.

Sometimes transactions to or from a bank or credit union can fail. Here are a few reasons why a transaction can fail:

  • Insufficient funds. There are insufficient funds in the sending bank or credit union account to complete the
    transaction.
  • Frozen account. A bank or credit union account has been frozen.
  • Other reasons. A bank or credit union rejects the transaction for some other reason.

Please send an email to contact@stacksmobile.io with your username and the amount. If the transfer is pending, we will cancel, but if the transfer has already occurred, you can withdrawal it back to your bank account.

After your money has been withdrawn from your bank account, it can take 2-3 business days (bank holidays and transfers initiated after 4pm EST will push this back 1 business day) for it to transfer to your Stack’s account! Have no fear, we’ve partnered with a payment provider who processes billions of dollars a year, so you’re money is safe and will get to you!

If you donated a one-time contribution, this process will only occur once. If you’ve set up weekly reoccurring contributions, this will happen weekly.

To cancel any further contributions (withdrawals), go into the Stack, click the contribute button, and enter $0 for your weekly contribution!

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Email contact@stacksmobile.io with any additional questions.